About A.I. Fitness
    A.I. Fitness is a Pennsylvania based service company by Penn Fitness Warehouse. We specialize in services involving residential and commercial exercise equipment. We service all areas in Pennsylvania, Maryland and Delaware. No travel fees apply to all our customers who reside within the state of Pennsylvania. We specialize in a wide range of services including equipment repairs, scheduled maintenance, trouble shooting, assembly, breakdowns, and many more. We handle all types of fitness equipment including elliptical machines, exercise bikes, treadmills, home gyms and more. Our friendly technicians will come to your home or facility and service your equipment in a timely and professional manner. Please contact us and let our qualified Fitness Equipment Experts handle your needs

Frequesntly Asked Questions

Dear Our Valued Customer,
These questions and answers are added to this section from real life common questions that we receive from our customers. When we hear them frequently we eventually add them here. If you don’t see a question and answer that addresses yours, please email us at sales@aihealthandfitness.com. If the same question comes up a few more times, we will add it to this page. Thank you for allowing us to try and earn your business.

Q. What are your prices?
We all want to know how less we can spend nowadays. Our service fees vary so much that we have over 100 sku numbers for our services only. We recommend that you ask for an estimate when you contact us.
We offer the lowest diagnosis fee that gets waived when the service is complete. We will charge you $59.99 if we come to your location, figure out the problem, and you’ve decided not to proceed with the service based on cost or other reasons. In simple terms, it will cost you less than $60 for us to come out and figure out the problem. This fee will be waived if you choose to proceed with the repair or service. Our pricing is usually based on service + parts. Services are either charged hourly or on a flat rate basis but you will decide what suites your situation. Please call to get a rate for your unique situation.

Q. What form of payments do you accept?
We accept cash, checks, money orders and all major credit cards including visa, mastercard, discover and american express.

Q. What specific make and models do you repair?
We repair all makes and models.

Q. What Areas do you cover?
We service all areas in Pennsylvania and most areas in Delaware, Virgina, New Jersey and Maryland. No travel fees will be applied to all our customers who reside within the state of Pennsylvania. If you reside outside Pennsylvania please call us at 888.769.8780 for assistance.

Q. Do you provide service on weekends?
We provide services on Saturdays between 8am – 4pm. Saturday service calls may require a longer waiting period.

Q. Is there a guarantee on your work?
All labor work comes with a 30 day warranty. Parts vary from 30 days to 1 year depending on the manufacturer. If the part was refurbished by A.I. Fitness, it will come with a 60 days warranty.

Q. Do you provide extended warranties or contract services?
Contract services have always been popular and beneficial to commercial settings. Sometimes we provide them to residential settings if necessary. You are the best judge of whether you need one or not. If you are not sure, call us and we will give you an experienced suggestion. Extended warranties are only offered on equipment purchased from Penn Fitness Warehouse. 

Q. When I bought my treadmill, I was told my treadmill is maintenance free. Why should I follow a preventive maintenance schedule?
There is no treadmill today that doesn’t require maintenance. It doesn’t take a mechanic to figure out that anything mechanical has wear items. There is no exception to this rule. They all accumulate dust that will eventually prevent heat escaping from the drive motor, control board and lift motor. Most importantly, the area where the shoe meets the treadmill will eventually need attention.

Q. What kind of lubrication should I use? And how often?
Some manufacturers will try to tell you that they make a 1 kind fits all lubricant. That is not true, different materials that are used to make walking decks and belts require different types of lubrication. Your user manual is the best source of information on this subject. A.I. Fitness carries all kinds of lubrications that are made for different treadmills. You can call our toll free hotline, shop online at www.aifitness.com or submit a ‘parts request form’ and we will be able to provide you with the right product for your treadmill. If we don’t have it, we will tell you who does.
How often a treadmill belt is to be lubricated mostly varies according to usage. At an average, a treadmill belt needs to be lubricated once a year. This is based on the assumption that the treadmill is used for less than 5 hours per week. If the treadmill is used more than 5 hours a week, lubrication is due every 6 months. Again the best source for your treadmill requirements is your user manual.

Q. Why can’t I just use WD-40 or oil to lubricate my walking belt?
Certain lubrications are used for certain treadmills based on the following: - heat reduction, dust and fiber attraction, the ability to dry and melt only when needed, and most importantly, to avoid the belt from slipping if the lube gets to the rollers.